Maintenance & Emergency Tenant Contact Numbers


Maintenance & Emergency Tenant Contact Numbers

Urgent repairs
59                       The tenant must notify the lessor (or the lessor’s nominee) of the need for urgent repairs as soon as practicable, and the lessor must, subject to clause 82, carry out those repairs as soon as necessary, having regard to the nature of the problem.
60                       The following are urgent repairs in relation to the premises, or services or fixtures supplied by the lessor:
                            (a)   a burst water service;
                           (b)   a blocked or broken lavatory system;
                            (c)   a serious roof leak;
                           (d)   a gas leak;
                            (e)   a dangerous electrical fault;
                            (f)   flooding or serious flood damage;
                           (g)   serious storm or fire damage;
                           (h)   a failure of gas, electricity or water supply to the premises;
                            (i)   the failure of a refrigerator supplied with the premises;
                            (j)   a failure or breakdown of any service on the premises essential for hot water, cooking, heating or laundering;
                           (k)   a fault or damage that causes the residential premises to be unsafe or insecure;
                            (l)   a fault or damage likely to cause injury to person or property;
                          (m)   a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.
Tenant may authorise urgent repairs in certain circumstances
61                       If the lessor (or the lessor’s nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.
62                       The following procedures apply to urgent repairs arranged by the tenant:
                            (a)   the repairs arranged by the tenant must be made by the qualified tradesperson nominated by the lessor in the tenancy agreement;
                           (b)   if the lessor has not nominated a tradesperson, or the nominated tradesperson cannot be contacted or is otherwise unavailable—the repairs must be performed by a qualified tradesperson of the tenant’s choosing;
                            (c)   if the repairs are arranged by the tenant in accordance with these procedures—the lessor is liable for the cost of repairs and the tradesperson may bill the lessor direct;
                           (d)   if the tenant does not act in strict compliance with this clause—the tenant is personally liable for the cost of any urgent repairs arranged by the tenant.
 
  EMERGENCY TRADESPEOPLE  
         
STORM DAMAGE   SES   13 25 00
         
PLUMBING   Blueline Plumbing & Gas   0424 095 622
         
ROOFING   Saltbush Roofing   0419 408 513
         
ELECTRICAL   Maritex   0412 557 155
    Protected Data   0468 849 710
         
LOCKSMITH   Class Locksmiths   1800 655 549
    Night & Day Locksmiths   0419 424 948
         
GLASS REPLACEMENTS   Discount Glass   02 6253 1099
    O’Brien’s Glass   02 6280 5755
         
HEATING   Dawson Heating and Cooling 6297 4109
    Capital Air Heating and Cooling 0409 659 254 
         
GAS   ACTEW   13 11 93
    Blueline Plumbing & Gas   0424 095 622
    Drips & Drains Plumbing   0418 480 324
         
TREE SURGEONS   ACT Tree Felling   0418 264 610
         
CARPET/FLOODING   Morgans   1300 362 911